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Customer Feedback


At Red Lion Sports we pride ourselves on our high level of customer service. Occasionally our customers take the time to send some kind remarks to us after they have received a good service from our store. We have started this page so we can share some of those comments with you and hopefully give you the confidence that when you place an order with Red Lion Sports you too will receive a service which is second to none.

Please feel free to to use the form below to submit any feedback you consider appropriate. We try to respond to and action any feedback received within 24hrs.



  • The watch has just arrived - in good time for my wife's christmas present!! Thank you very much for the quick response to my email and excellent service. Have a good Christmas!!
    Mark S. - Surrey - December 2006

  • Just wanted to say thanks for the very prompt service. The order arrived the next day. Very impressive!
    Jan L. - South Glamorgan - December 2006

  • Hi would just like to say thank you for brilliant service - ordered at 3.20 pm, received first thing this morning, excellent.
    Sue G. - Tyne and Wear - November 2006

  • Thank you very much for the speed and efficiency. Just hope my running can be like your service !!
    David D. - Surrey - November 2006

  • Hello, I would like to thank you for your order, which i placed with Dave late Wednesday afternoon, 22nd November. I recevieved my watch first thing this morning. I would also like to thank Dave for all his assistance and advice with helping me to choose from a vast range of watches. Your service was spot on.
    Wanda P. - Derbyshire - November 2006

  • Hello,I would like to take the time to say how impressed I was with the service that was provided.With the easy to use website,ultra competitive prices and the super fast delivery.I just recommended a friend to your website and he also bought a garmin forerunner 305.Thanks you.I will be back very soon.
    Rowan S. - London - November 2006

  • Thank you for your excellent service - watch received yesterday.
    Hilary M. - South Yorkshire - October 2006

  • Thank you for such good service.
    Rose B. - Hampshire - September 2006

  • Hi, just a quick note to say I have recieved the watch thanks for the excellent service.
    Dave A. - Aberdeen - August 2006

  • Thank you for great English service! I saw you first place on the internet ,I required four Garmin watches,rang for a price,you called back in 20 minutes,did the deal, received in 2 days.
    Christopher B. - Gloucestershire - August 2006

  • Thank you for the prompt delivery of my sports watch. The information on your website was excellent. A very quick, easy and accurate service.
    Emma K. - Hertfordshire - July 2006

  • Excellent service, many thanks.
    Neil S. - Cambridgeshire - July 2006

  • I'd just like to say a big thank you for the fantastic service I have received. I ordered my heart rate monitor at 1.30 yesterday afternoon and the item was delivered at 7.45 this morning!!! Thanks again.
    Charlotte C. - Borders - July 2006

  • Many thanks for the swift delivery of the heart rate monitor. Excellent service and product, and a very competitive price. Good web site as well. Very satisfied customer.
    Peter E. - Berkshire - July 2006

  • Thanks for great service and competetive price
    Andrew H. - West Yorkshire - June 2006

  • Thanks for the speedy delivery of my Forerunner 205. I ordered on Tuesday evening and it was delivered Thursday morning...for free as well!! Fantastic!! I'm really pleased with my purchase and it was a great price too. I will certainly use Red Lion Sports again in the not to distant future. Great service. Thanks again guys.
    Trevor W. - Tyne and Wear - June 2006

  • Brilliant service! I ordered my Garmin forerunner 205 yesterday around 1.00pm and it was delivered at 10.00am this morning (Just 21 hours later) - Thanks
    Hayley C. - Lancashire - May 2006

  • I have received my Garmin 305 Forerunner and I am so pleased with it! It does everything I want it to do and more! The service from Red Lion is second to none. The watch was in stock and the delivery was next day - what more could you want! The communication was fantastic and I was notified, from start to finish of my order, via email, every step of the way. This company comes highly recommended and I will certainly be a returning customer from this trustworthy and very professional company. Many thanks!
    Liz G. - Essex - May 2006

  • Hello Sir/ Madam. I thought your customer service to be excellent. The fact that you were willing to contact me when you seen I was having problems making the transaction spoke volumes of your willingness to help the customer. Thank you so much for your help, I look forward to receiving my new F11 Polar Heart Rate Monitor from you.
    Everett S. - County Armagh - May 2006

  • I ordered a watch at around 7:15pm on Tuesday and it arrived at 8:15am this morning (Thursday)- absolutely amazing!! Thank you so much.
    Annie K. - Oxfordshire - May 2006

  • Received the item today (Saturday) one day after ordering. This is the best service i have ever had from an online company. Will not hestiate to buy from Red Lion Sports again and will recommend to others.
    Ronnie L. - County Londonderry - April 2006

  • Hi Red Lion, just to let you know I received my watch yesterday. Speedy result, thanks for that, will use you again as the price was also good.
    Sharon G. - Hampshire - April 2006

  • Picked my parcel up today and look forward to trying it out over the weekend. Thank you for your good service.
    Angie H. - Hampshire - April 2006

  • Many thanks for an excellent service. Website is really well laid out and easy to navigate, as is the checkout process. Your extremely quick response to my e-mail questions won you my business and will get my recommendation to others. Your prices were also the best I found. If only all were as efficient. Thank you and regards.
    Richard B. - Devon - April 2006

  • Thank you very much for the speedy despatch of my two heart monitor watches.....I am sooooo pleased. I cannot recommend your shop highly enough for customer service and information and fantastic value for money. I shall certainly recommend you to all my friends and colleagues. I will certainly be returning if I require anything else.
    Elaine L. - Cambridgeshire - March 2006

  • Just a quick line to say thank you for your excellent service on the watch I ordered Timex T5E261. Received the watch with a very prompt delivery (5 days to Italy). Thanks again
    Giuseppe V. - Ialy - March 2006

  • Hi, Just a bit of feed back for you ......
    Your service is excellent, fantastic quick delivery and excellent product.....I will shop with you again fo sure....Thankyou
    Andrew B. - Cornwall - March 2006

  • Polar HRM arrived safely as predicted today. I understand feedback is important so I’m happy to provide some. Although you weren’t the cheapest on the web I have purchased my HRM from you because I was impressed with the advice you gave me over the phone and get the impression that if I have any problems you will be willing to try and help. Thanks
    Cheryl S. - North Yorkshire - March 2006

  • I have received the watch you sent and its great. Thanks for your help and advice over the last five days. The service you give was excellent! Once again thanks for making his birthday so special!
    Elizabeth H. - Gtr Manchester - March 2006

  • Hello, just wanted to let you know that my Garmin 301 arrived on Thursday, and I managed an 11 mile run with its assistance today and loved it! It works perfectly and I'm really happy with it, and hopefully its going to give a real burst to my marathon training in the next month. I certainly need it! Thanks very much for the great service I received from yourselves. Despite the useless support from [competitors name removed] I felt that you did a great job communicating the situation with the 305 and gave me sound impartial advice both times I contacted you. I shall certainly recommend your website and I'm sure buy from you again in the future. Cheers
    Kate M. - Cambridgeshire - March 2006

  • Just wanted to say thanks for your good service when ordering my Garmin 205. I use it today 21/03/06, on my run and its a great bit of kit ? Its going be a great help with my marathon training.Thanks again for your great service. All the best.
    Tony L. - East Sussex - March 2006

  • Hi, My watch arrived yesterday so I am so excited about getting it all set up and beginning to work with "my personal trainer"!! Thank you so much for all of your follow up emails and for helping me with the shipping situation. I really appreciate your assistance and have already told several friends about your company. I will fly out soon so I will now have something to keep me busy during my layover. Thanks so much; take care.
    Ann-Margaret A. - Kuwait - March 2006

  • Hello again, I would simply like to thank you for the efficiency with which you despatched my order, which has arrived safely. The Garmin 205 is great.
    Ivan P. - Malta - March 2006

  • Recieved already and I didn't even pay for a quick delivery - very impressed.
    Chris w. - Merseyside - March 2006

  • Dear Red Lion Sports - The watch arrived today - that is FANTASTIC service. Will come to you again
    Edward C. - Gloucestershire - February 2006

  • Have received the watches yesterday. Thank you very much for the fast processing/delivery. Loving them :-))
    Kay C. - Guernsey - February 2006

  • Thanks for the greart service, ordered a heart monitor on Tuesday and it arrives Thursday the same week, brilliant.
    Roger H. - Cheshire - February 2006

  • Just wanted to say how impressed I was with everything. Such speedy delivery and the watch is great - thanks very much and hope I'll shop with you again.
    Maeve L. - Grampian - February 2006

  • Received with thanks - very pleased with the service again - second time around!
    Richard M. - Warwickshire - February 2006

  • This is my second purchase from Red LIon Sports in a month. I am very happy with the complete service. The site which I just stumbled upon by chance is very clear and simple to use and I would not hesitate to recommend it. The prices compare favourably with other similar sites and the delivery was very quick. Thank you!
    Elaine C - Lothian - January 2006

  • Just a short note to complement you on your service. I don't know if you remember me but I called you and asked several questions about the Timex Bodylink - your product knowledge was excellent - it made all the difference speaking to a fellow runner who had used the product. and what's more it was the cheapest I could find on the internet! Since using the system I have been very impressed with it's functionality.
    Mike M - Essex - January 2006

  • Received my order today thank you for your fast and prompt service. I will recommend your web site to my friends, thanks again
    Suzanne J - Essex - December 2005

  • Comments are all positive - As long as the service/pricing stays as good as it is you will always get my trade.Many thanks
    Mike R - Bedfordshire - October 2005

  • Very comprehensive website, easy to use, good picture sizes, excellent range.....very prompt delivery (2 days on regular delivery). Thanks!
    Clare M - Yorkshire - September 2005

  • It was the fastest service I've received from any of the running mail-order companies I've used, and what's more the P&P was free. You also had the widest selection of products that I'd seen (probably because you're a specialist watch & gadget supplier). You were certainly far better on both range and service than the bigger names in running mail-order I'd tried in the past. And you were the cheapest for the watch I chose. What more could a customer ask for?!
    Judith A - Wiltshire - September 2005

  • I just received Oregon Scientific Vibra Trainer. The amazing thing is that I placed my order 3 days ago! This is the fastest service I've ever received from an international mail-order company. Your prices are the best and your support is very fast and comprehensive. (the first time I sent an enquiry you answered in less than 2 hours!)In a few words: this is an excellent service which I will definitely recommend to other people. Your "how far, how fast" slogan seems to be 100% true. Thank you
    Andreas s - Athens, Greece - September 2005

  • Thank you for the quick delivery time as my old watch broke. it was only 3 days later since ordering the watch i was able to keep on track of my training programme.
    Callum M - Nottinghamshire - September 2005

  • I received the heart rate monitor on Wednesday two days after I ordered it on Monday afternoon, which for delivery to Denmark is remarkable. Your service is excellent - your response to my query (e-mailed on Sunday) about international delivery was fast, almost immediate, informed and comprehensive. Fed up with [competitors name removed] seeing fit to tell me how to train, it was an enormous relief to find a website including every alternative HRM, with excellent facilities for comparison. That in addition the ordering and despatch was exemplary was enormously gratifying. My only complaint was that it took me so long to find you. Kind regards
    Graeme K - Denmark - August 2005

  • Just to say a huge thank you, the Navman X300 arrived yesterday and I was able to make use of it yesterday! Will be using it a lot up here in the Alps for the next five weeks. Again, many thanks.
    Sarah B - Hampshire - August 2005

  • Watch arrived today - really quick service, thanks a lot. Postman tries to ram it through the letter box, however, so the box got completely squashed, couldn't have given it as a pressie but as it was for me, it didn't matter. Watch seems easy enough to use - been putting off buying a sports watch for years because I'm a bit of a techno phobe but this one seems easier than others. Bright yellow strap a bit of a surprise - not that it would have put me off the watch but it might have been useful to specify colour (maybe you did and I didn't see it). Still ,easy web site, quick service and a very good price - thanks a lot.
    Carol R - Hertfordshire - August 2005

  • Have received this in good time. Best price on the internet, free next day delivery, what more could you ask for? No wonder people on the forums at www.runnersworld.co.uk recommend you.
    Matt R - Hampshire - August 2005

  • Excellent service, would certainly use again. Many thanks
    Stuart R - Gloucestershire - August 2005

  • Very impressed with your service. Watch received within 3 days of order, exactly as described on the web site and is already in use. Many thanks - will reccommend.
    Jan F - Surrey - July 2005

  • Excellent advice and service ... thanks for helping me through the overwhelming choices!
    Simon T - Avon - July 2005

  • Hi to all at Red Lion, just a quick mail to thank you for your efficiency and service. The watch arrived today. Many thanks.
    Tracey S - Co. Kerry - July 2005

  • Hi, I've just received my HRM having ordered it on Sunday which with free delivery is excellent. Great service! Thanks and regards.
    Jonathan D - Essex - May 2005

  • The watch has arrived and already been used in anger. Excellent service. Many thanks.
    Alastair D - Hampshire - May 2005

  • Watch arrived safely thank you for your time and help excellent customer service . Thank you
    Maryon H-T - Blackpool - April 2005

  • I didn't even have time to track it. It arrived next morning as promised. Great service. Thanks
    Tony M - Newry - April 2005

  • Thought I would let you know that the A300 arrived at 9.45a.m. today, 13th April! Many thanks indeed for such prompt service. I just hope my hubbie will enjoy his birthday present!
    Jennifer C - Bedfordshire - April 2005

  • Just to let you know that the order arrived 9.30 this morning. Excellent Service keep up the good work and if we require any other products we will certainly visit your site again
    Tony B. - Folkestone - April 2005

  • Ultra speedy delivery. Great Service! Happy Customer! With thanks
    Rachel H - Preston - April 2005

  • Just a quick line to say thank you for your excellent service on the watch I ordered. Received the watch today (Sat),it is exactly what I was after. Thanks again
    Gary T - Carlisle - April 2005

  • A short email just to let you know that the Heart rate Monitor arrived today in good order, only 2 days after ordering it! I wanted to convey to you my sincere appreciation for this speedy order.Thank you.
    Paul D - London - February 2005




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